SMS Text Messaging Program
How Tumaro collects consent for text messages, what we send, and how to opt out.
About the program
Tumaro is a mobile car-detailing marketplace. Customers who opt in receive transactional SMS text messages about their own bookings: booking confirmations, appointment reminders, schedule changes, and service status updates (for example, "your detailer is on the way" or "your wash is complete"). We do not send marketing or promotional text messages, and we never share or sell mobile numbers or SMS consent to third parties.
How customers opt in
Consent is collected on our website and app with an explicit, unchecked-by-default checkbox placed directly next to the phone number field. Providing a phone number is always optional, and consent to receive texts is never a condition of booking or purchase. The exact opt-in control is shown below, precisely as it appears to customers:
Contact info
Live demo — this checkbox is unchecked by default, exactly as it appears during checkout. A phone number is only stored, and text messages are only sent, when the box is actively checked by the user.
This opt-in appears at every point where we collect a phone number:
- Guest booking checkout — the payment step of the booking flow includes the optional phone field with this checkbox.
- Account creation — the onboarding page for new customers and detailers offers an optional phone field with this same checkbox, unchecked by default.
- Account settings — customers and detailers who add a phone number later see this disclosure next to the phone field; saving a number records consent, and removing it opts them out.
A phone number is only stored when the customer has actively checked the consent box, and text messages are only ever sent to numbers collected this way.
Exact consent language
"I agree to receive transactional text messages from Tumaro about my booking, including confirmation, reminder, en-route, arrival, and completion updates. Message frequency varies and may include up to 5 messages per booking. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase."
Program terms
- Consent is not a condition of purchase or of using Tumaro.
- Message frequency varies based on your booking activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us via our contact page.
- Mobile phone numbers and opt-in data are never shared with or sold to third parties or affiliates for marketing purposes.
Learn more
See the "SMS / Text Message Program" section of our Terms of Service and the "Mobile Information & SMS Messaging" section of our Privacy Policy for full details on how we handle your information.