Terms of Service

1. Acceptance of Terms

By creating an account on Tumaro or using any part of our Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Tumaro.

2. Description of Service

Tumaro is a marketplace platform that connects customers with independent mobile detailing service providers ("Providers" or "Detailers"). Tumaro provides the technology platform to facilitate bookings, payments, and communication between customers and Providers.

Tumaro does NOT perform detailing services. We are a technology platform only. All detailing services are performed by independent Providers who use our platform.

Tumaro is not a detailing company, a service provider, an agent of any Provider, an employer of any Provider, or a party to any service contract between you and a Provider. Any contract for detailing services is solely between the customer and the Provider. Tumaro's role is limited to providing the technology that allows you to discover, book, communicate with, pay, and review independent Providers.

3. User Accounts

• You must provide accurate, current, and complete information when creating your account.
• You are limited to one account per person. Creating multiple accounts may result in suspension or termination of all accounts.
• You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.

4. Provider Status

Providers (Detailers) on the Tumaro platform are independent contractors. They are NOT employees, agents, or representatives of Tumaro. Tumaro does not control, direct, or supervise the manner in which Providers perform their services.

Providers are solely responsible for their own business operations, including but not limited to insurance, licensing, tax obligations, and the quality of services they deliver.

No Screening or Verification. You acknowledge and agree that Tumaro does not, and is under no obligation to, conduct background checks, criminal records searches, identity verification beyond what is required to process payments, drug testing, license verification, insurance verification, vehicle inspections, or any other form of screening of Providers or customers. Tumaro does not endorse any Provider and does not guarantee or verify the accuracy, completeness, or truth of any statement, listing, photo, review, or communication submitted by any User. Profile images, business names, ratings, and service descriptions are submitted by Users themselves. Your decision to engage with any Provider or customer, in person or otherwise, is made entirely at your own risk, and you assume full responsibility for the consequences of that decision.

Assumption of Risk. Mobile detailing involves the use of water, chemicals, tools, and physical work on or near your property. By booking a service, you acknowledge that there are inherent risks involved, and that the Provider — not Tumaro — is the party responsible for the safe and competent performance of the service.

5. Booking and Payment Terms

• Tumaro charges a 3% platform fee on each transaction to maintain and improve the platform.
• All payments are processed securely through Stripe, Inc. By making a payment, you agree to Stripe's terms of service.
• Tips are optional and go 100% to the Provider. Tumaro does not take any portion of tips.
• Provider payouts are subject to a 48-hour hold after service completion to allow for dispute resolution and quality assurance.
• Prices are set by individual Providers. Tumaro does not set or control service pricing.

6. Cancellation and Refund Policy

Cancellation fees are based on how far in advance the booking is cancelled:

If a Provider cancels a booking, the customer receives a full refund.

For full details, see our Refund Policy.

7. Disclaimers and Limitation of Liability

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, Tumaro expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from a course of dealing or usage of trade.

Tumaro makes no warranty or representation regarding the quality, safety, legality, qualifications, or availability of any Provider or detailing service offered through the platform, the accuracy or reliability of any listing, review, rating, or communication, or the conduct of any User of the Service whether online or offline.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TUMARO IS NOT LIABLE FOR:

• Vehicle damage — Any damage to vehicles that occurs during or as a result of services performed by Providers.
• Service quality — The quality, completeness, or timeliness of services performed by Providers.
• Disputes between users — Any disputes, claims, or disagreements between customers and Providers.
• Provider actions or omissions — Any actions, errors, negligence, or misconduct by Providers.
• Indirect or consequential damages — Including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Tumaro's total aggregate liability to you for any claims arising from your use of the Service shall not exceed the total amount of platform fees you have paid to Tumaro in the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Tumaro, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or inability to use the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Any content you submit or transmit through the Service
• Services performed by or for you through the platform

9. Dispute Resolution

Informal Resolution: Before filing any formal claim, you agree to first attempt to resolve the dispute informally by contacting us at support@tumaro.app. We will attempt to resolve the dispute within 30 days.

Binding Arbitration: If the dispute is not resolved informally, you agree that it will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration.

Tumaro may, at its sole discretion, assist in mediating disputes between customers and Providers, but Tumaro is not the liable party in any such dispute.

Time Limitation on Claims: Any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred. The parties agree this shortened limitations period is reasonable.

10. User Responsibilities

• Provide accurate and up-to-date account information
• Make timely payments for services received
• Be present (or have a representative present) at the service location during the scheduled service
• Treat all users of the platform with respect and professionalism
• Not use the Service for any illegal or unauthorized purpose
• Not interfere with or disrupt the Service or its infrastructure
• Not attempt to circumvent the platform to avoid fees

11. Account Suspension and Termination

Tumaro reserves the right to suspend or terminate your account at any time, with or without notice, for reasons including but not limited to:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Abusive behavior toward other users or Tumaro staff
• Repeated no-shows or cancellations
• Circumventing platform fees or payment systems

Upon termination, your right to use the Service will immediately cease. Any outstanding payments or obligations will survive termination.

12. Intellectual Property

The Tumaro name, logo, branding, website design, software, and all associated content are the proprietary property of Tumaro and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or its content without prior written permission.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in our Privacy Policy.

14. SMS / Text Message Program

If you voluntarily check the SMS consent box and submit the applicable form (during account setup, in your account settings, or when booking as a guest), you agree to receive recurring automated transactional text messages from Tumaro related to your bookings and use of the Service, including booking-request confirmations, booking confirmations, appointment reminders, detailer en-route updates, arrival notifications, completion notifications, and customer-support communications.

• Consent is not a condition of purchase. You can use the Service and book washes without opting into text messages.
• Message frequency varies based on your booking activity and may include up to 5 messages per booking.
• Message and data rates may apply, depending on your mobile carrier plan.
• You can opt out at any time by replying STOP to any message. After opting out you may receive one final message confirming that your opt-out was processed. Reply HELP for help, or contact us at support@tumaro.app or the phone number listed in the footer of this page.
• Carriers are not liable for delayed or undelivered messages.
• You are responsible for providing a valid mobile number and for notifying Tumaro (by updating your account settings or contacting support) if your number changes.
• Tumaro may modify or discontinue the messaging program, subject to applicable law.

How we handle the mobile information you provide for this program is described in our Privacy Policy.

15. Modifications to Terms

Tumaro reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or an in-app notification.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the courts located in the State of California.

17. Contact

If you have any questions about these Terms of Service, please contact us:

• Email: support@tumaro.app
• Website: tumaro.app